Shapermint's live chat bot saves its customer service during COVID-19

Shapermint’s investment in an automated chat bot allowed it to answer basic questions and automate 70% of customer chats, so it did not have to hire more staff during its sales boom.

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How chatbot platforms promise to reduce Customer Service costs

7 Ways to Win at Customer Service with a Customer Support Chatbot + Live Chat Support in 2020, by Larry Kim, Marketing and Entrepreneurship

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Chatbot vs. Live Chat 💬 – Which is Better for Customer Service?

Articles - COVID-19 & Tech - Library Guides at Ngee Ann Polytechnic

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Tip: 's chat bot is actually surprisingly decent at handling returns and refunds

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