Can The Front Desk Really Be Measured?

Anyone who's gone to business school has heard the adage, What gets measured gets managed. If something isn't measurable, it can't or won't be managed. Or, if you try, you're likely to fail. While the rise of big data may have some hotels feeling buried in measurement, I can guarantee that, still, no one knows what's going on with the front desk.

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EFFECTIVELY MANAGING YOUR EXPENSES

Probe can measure both cell stiffness and traction, researchers report

Service Desk as a Service: 4 Better Ways to Drive Value

Pierre Boettner

What's data got to do with it? Measuring recruiting…

Early Check In: What Does It Really Deliver?

Two Person Desks for Space Saving Measures : Madison Liquidators